Richard is one of the UK’s leading consultants and speakers on customer excellence, marketing and leadership
Previously Richard was Marketing & HR Director of Capita Symonds, the UK’s fastest growing property and engineering consultancy, with 3,500 people and annual revenues of £200m.
Richard is the author of the Investors in People Handbook, Customer Service Excellence in the Public Sector and An Introduction to Marketing Social Housing.
He is a visiting lecturer in Marketing at Nottingham Business School.
